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Airline IT Trends Survey 2010 Executive Summary

The joint Airline Business and SITA survey was first launched in 1999 and tracks the key IT trends within the industry including:
  • Management/Strategic Issues
  • Travel Distribution
  • Passenger Operations
  • Successes & Challenges
A comprehensive 100+ page PDF report will be available to purchase, this will include commentary & analysis covering all of the following:
  • Planned operational IT&T investment as % of revenue
  • Actions expected to take in 2010 as a result of current economic climate
  • Long-term strategy for implementing of virtualisation technology
  • Total tickets sales split
  • Strategy for selling products/services via passengers’ mobile phones
  • Implementation of self-service functionality
  • Passengers use of check-in
  • Plans to implement wireless connectivity on-board aircraft


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